Lucidya Lands SAR 5M Grant from Saudi NTDP to Scale AI Customer Experience Platform
Riyadh-based Lucidya, a leading AI-powered customer experience management (CXM) platform focused on the Arab world, has secured a SAR 5 million (approximately USD $1.3 million) grant from Saudi Arabia's National Technology Development Program (NTDP). This strategic funding reinforces Lucidya's position in the AI and CXM space and will accelerate its regional expansion plans.
Boosting AI-Powered Customer Experience
Lucidya specializes in helping large enterprises, government entities, and SMEs manage customer experiences across digital channels. Its platform leverages AI and advanced Natural Language Understanding (NLU) – with particular strength in Arabic dialects – to:
Monitor brand mentions and market performance via social listening.
Analyze customer interactions across owned channels (DMs, chats, emails, reviews).
Uncover insights through sentiment analysis and customer feedback surveys.
Build unified customer profiles.
The goal is to turn raw interaction data into actionable insights, enabling businesses to build stronger connections and drive impact safely and securely.
SAR 5M Grant from National Program
The SAR 5 million grant comes from the NTDP, a key national initiative under Saudi Arabia's Ministry of Communications and Information Technology (MCIT) designed to empower high-potential tech companies. The funding will specifically enable Lucidya to:
Scale its operations.
Enhance its AI-driven product offerings.
Expand into new markets beyond Saudi Arabia.
Alignment with Vision 2030 & Source Tech
This grant aligns perfectly with Saudi Arabia's Vision 2030 goals of becoming a global technology leader and fostering a vibrant digital economy. It also coincides with the launch of MCIT's second phase of its Source Tech initiative, which focuses on localizing application development and positioning the Kingdom as a hub for digital innovation. Ziyad Binsulaiman, Business Development Director at Lucidya, stated the grant helps the company contribute to this vision by "transforming how organizations manage customer experiences."
About Lucidya
Founded in 2016 and headquartered in Riyadh, Lucidya is a leading AI-powered unified Customer Experience Management (CXM) platform tailored for the Arab world. It serves enterprises, government bodies, and SMEs, enabling them to listen, engage, and analyze customer interactions across digital channels using advanced AI and NLU, with high accuracy across numerous Arabic dialects. Lucidya is compliant with national data security standards like those from NCA and SDAIA.
Looking Ahead
This grant provides a significant boost to Lucidya's growth trajectory. With the support of the NTDP, the company is well-positioned to expand its innovative AI solutions to new markets across the region, further enhancing its platform and helping more organizations elevate their customer experience standards using data-driven insights.
Source: GlobeNewswire